Costco announced a major digital upgrade introducing Costco mobile ordering for custom cakes and deli trays. The change replaces a decades-old paper ordering system many customers found inconvenient and outdated. Executives said the update reflects the company’s broader effort to modernize customer experience tools. The rollout marks a significant shift toward digital convenience across Costco’s retail operations.
Previously, customers had to visit physical stores to submit handwritten order forms manually. This process required additional travel and created delays for many busy shoppers nationwide. Now, Costco mobile ordering will allow customers to complete requests directly through the company’s app. Customers can also use the website to place bakery and deli orders easily. This new system simplifies ordering while improving efficiency across all participating locations.
Ron Vachris highlighted the importance of modernizing systems to improve overall customer convenience significantly nationwide. He explained that members frequently complained about outdated ordering methods requiring in-store visits. Therefore, Costco mobile ordering addresses long-standing frustrations reported by loyal customers nationwide. He also noted strong early adoption of other digital features within the app.
The new feature will include extensive customization options for sheet cakes and specialty designs. Customers can select sizes, shapes, flavors, and written messages for special occasions easily. The digital catalog provides visual guidance to simplify product selection during ordering sessions. Additionally, deli trays will become available through the same streamlined ordering interface soon.
Company officials confirmed rollout timing will continue gradually through late twenty twenty-six nationwide. Customers should expect orders ready within twenty-four to forty-eight hours after submission. This timeframe mirrors the existing in-store ordering process customers already recognize currently today. However, the digital method eliminates unnecessary travel and reduces ordering inconvenience significantly nationwide.
Many customers welcomed the announcement because previous ordering methods created logistical challenges frequently. Some shoppers reported driving long distances just to submit bakery requests manually previously. Costco mobile ordering removes this barrier by allowing remote ordering from home easily. This improvement enhances accessibility for customers living far from warehouse locations nationwide.
Ultimately, the digital upgrade demonstrates Costco’s commitment to improving operational efficiency and convenience. The new system aligns with broader trends toward mobile-based retail service solutions globally. Costco mobile ordering represents a major step toward modernizing its customer service experience.
