Apple has started testing an AI chatbot in its Support app. The new feature is available as a limited experiment. A few users can now access the AI chatbot through a dedicated “Chat” tab. When users open the tab, a splash screen introduces the service. The screen also explains the limitations of interacting with generative AI.
The AI chatbot aims to assist with basic support queries. For example, it can help reset passwords, troubleshoot software issues, or provide guidance on device settings. For more complex problems, users can escalate the issue to a human representative. This ensures that users always receive accurate and thorough help. Apple emphasizes that this test is in its early stages. Therefore, not all users can access the feature yet.
Earlier this year, strings of code in the Apple Support app hinted at a “Support Assistant.” Those hints suggested the assistant would use generative AI to answer user questions. Now, Apple has made the assistant live for a select group. The company designed the feature to solve easier support cases first. Users can test the AI without replacing traditional support channels.
Interestingly, the app also displays standard disclaimers about generative AI tools. This ensures users understand that the assistant may not handle every issue perfectly. Apple appears to be gathering feedback from early users. This feedback will likely shape future updates and improvements.
There is still no official timeline for wider availability. It remains unclear when the AI chatbot will reach users in the U.S. or internationally. Apple may expand the feature gradually, depending on early user feedback and technical performance. In addition, the company may refine the AI’s responses before a full rollout.
Experts suggest that Apple’s careful approach could prevent errors that occur with AI tools. Meanwhile, users can explore the assistant and provide feedback. The company can then adjust the AI’s behavior based on real-world usage.
In conclusion, the limited rollout of Apple’s AI chatbot signals a cautious approach. The company tests new technology while maintaining human support options. Users can experiment with the AI assistant now, but should expect gradual improvements in the future.
For more tech updates, visit DC Brief.
